Track every order from your account

/Returns & Exchanges

Returns & Exchanges

We want you to love your purchase. If you're not completely satisfied, we're here to help with returns and exchanges.

Our Return Policy

Full Refund

Card payments are refunded to the card; store credit is returned to your store credit.

Original Condition Required

Items must be unused with original tags

Original Packaging

Include all original packaging and accessories

Receipt Required

Original receipt or proof of purchase needed

How to Return Items

To return an item, contact us with your order number.

Exchanges

To exchange an item, return it and place a new order.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • • Breast pumps and accessories
  • • Bottles and sippy cups (if opened)
  • • Baby monitors (if opened)
  • • Bathing items
  • • Personalized or custom items
  • • Items damaged by normal wear

Refund Information

Processing Time

Card refunds are issued by our team through Stripe; your bank decides when they appear.

Refund Method

Card payments are refunded to the card; store credit is returned to your store credit.

Need Help with Returns?

Our customer service team is here to help make your return as easy as possible.